Refund policy

Returns

We offer a 14-day return window, meaning you have 14 days from the date you receive (or pick up) your item to request a return.

To be eligible, items must be in the same condition as received: unworn, unused, with all original tags attached, and in original packaging. Proof of purchase is required.

To initiate a return, please contact customersupport@rowenco.com.
Return requests must be approved before any item is sent back.

If approved, you will receive detailed return instructions, including the return address. Return addresses are provided only after approval to ensure proper processing.

Items returned without prior authorization will not be accepted.

Return Shipping

Unless an item is defective, damaged, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Rowen & Co is not responsible for items lost in transit.

Local Pickup Returns

For orders placed using local pickup, the same 14-day return policy applies, starting from the pickup date.

Local pickup returns must be initiated by contacting customersupport@rowenco.com Once approved, instructions for returning the item will be provided. Our pickup or return address is shared only after the return is authorized.

Unapproved drop-offs will not be accepted.

Damages and Issues

Please inspect your order immediately upon receipt or pickup. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Sale or final sale items

  • Gift cards

  • Custom or personalized items

  • Perishable goods (such as food, flowers, or plants)

  • Personal care items (such as beauty or wellness products)

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether an item is returnable, please contact us prior to purchase.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to return your original purchase (if eligible). Once the return is approved, you may place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of its approval status.

Approved returns are issued to the original form of payment.

If more than 15 business days have passed since approval and you have not received your refund, please contact customersupport@rowenco.com

Policy Alignment

This Return Policy is governed by and subject to Rowen & Co’s Terms of Service. By placing an order with us, you agree to the terms outlined above.